Customer Service Specialist at One of the Largest Global Freights Forwarding Company in Cambodia

​Customer Service Specialist at One of the Largest Global Freights Forwarding Company in Cambodia

• Responsible to support customers from sea logistic services

• Salary is Negotiable

The Role

The ideal candidate's background for the role comes with experience in supporting customers by providing helpful information, answering questions, and addressing complaints, ensuring a positive and efficient customer experience and handle similar role from freight forwarding business

About the company

Our client is a one of the world’s leading freight and logistic companies with more than 80 thousand employees working across over a thousand locations in close to hundred countries

Description

• Process and validate customer orders, ensuring smooth entry into the operational execution workflow

• Enhance customer engagement, satisfaction, retention, and reactivation through close collaboration with the Operational Care Center, regional stakeholders, and destination teams

• Build and strengthen operational relationships with customer contacts through regular communication, proactive consultations, and periodic visits to ensure a high level of customer satisfaction

• Assess customer inquiries, provide quotations within the designated pricing framework, and follow up to secure order confirmations

• Facilitate the onboarding of new customers by ensuring their requirements are accurately recorded and integrated into the system along with their initial orders

• Coordinate with the Finance team to review and adjust credit limits based on ongoing business developments, implementing necessary measures in case of financial challenges

• Document, investigate, and resolve customer complaints while conducting root cause analysis to implement corrective actions

• Prepare, review, and refine customer reports to enhance operational efficiency

• Ensure alignment with financial targets and strategic objectives across the International Supply Chain

Requirements

• Bachelor’s Degree in any field, though Business Administration field is preferred

• Minimum 1 – 2 years of working experience in customer supporting function of international freight forwarding company or carrier business

• Strong software application knowledge

• MS Office applications (eg. MS Excel, Word, Outlook)

• Good Communication and Interpersonal skills

• Customer Service Oriented

• Positive attitude with the ability to work under pressure

• Team player

Benefits

Competitive Incentive + Allowances

Career Growth Opportunities

This a great opportunity to grow your career with one of the world’s leading freight service and logistic company

​For more information contact Derek Aung on Telegram @Derek9000