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Job Description
Customer Service Supervisor at Indochina Leading Freight Forwarding Company in Cambodia
Responsible to lead and manage the CS of ocean export to EU Market
Up to $ 1,300
The Role
The ideal candidate's background for the role comes with strong experience in managing the customer service function of ocean export to EU Market, experience in leading a team and experience with filling AMS, ISF, ENS, E-Manifest
About the company
Our client is a premier regional solution provider for integrated logistics, aviation services, warehousing, freight management and distribution. Delivering highest quality service coupled with the highest level of integrity in everything they do
Description
Responsible for both export and import CS function
Follow the general SOP & deadline from carrier
Consult & bring good service to clients/agent as well as get their satisfied feedback information in timely fashion
Learn problem solving skills from real cases within team & improve explanation, resolution skills. Foresee trouble to minimize the potential escalations
Arrange back up in pairs & rotate job partly with fully SOP of each customer to make sure no complaints from client/agents
Co-operate with acct to stop booking/bold cargo for bad debt case or non-payment clients/agents
Make document and report pricing, Import/Export of Air, Sea and Cross Border correct and on time
Receive bookings from local shippers as well as overseas agencies
Submit booking to overseas agent to proceed shipments (if any)
Liaise with local carriers/co-loaders for sailing schedules and booking matters
Offer rates and make quotation to both overseas agent and local customers
Check the shipping documents before sending pre-alerts to agents
Follow up with carriers for ETA of import shipments
Prepare payment request voucher to Finance to issue payment to carriers/co-loaders
Prepare and execute invoices for customers and overseas agents based on shipment terms and quotation
Prepare shipment summary to finance and management, ensure to handle all shipment job file to finance to issue invoices to customer without missing, pass all vendor invoice to finance to issue payment to avoid late payment or duplicate payment to vendor
Handle customer complaints, and provide appropriate solutions
Maintain customers records and share information with the sales team (if any)
Check files in the system and issue the monthly report & send them to Management
Training and support to new staff if have any requirement
Train CS team to have competitive rate from airline/carrier and respond to all inquiries timely
Review shipper performance, working closely with shippers to improve shipper performance, to minimize team workload and improve KPI
Requirements
Experience in handling CS function from international freight and logistic industry
Experience in leading a CS team
Good experience in handling shipment to USA, EU Markets and handled global accounts
Experience on training, coaching the team, strong CS mindset and consolidation of sea freight
Experience in filling AMS, ISF, ENS, E-Manifest etc.
Benefits
Competitive Incentive + Allowances
Career Growth Opportunities
A great opportunity to work with premier regional solution provider in Cambodia