Operation Manager at a Visa Facilitation Service in Phnom Penh

Job Description

Operation Manager at a Visa Facilitation Service in Phnom Penh

• Responsible for overseeing visa operations, documentation processes, customer service, and team performance to ensure accurate, efficient, and high-quality service delivery
• Salary - Negotiable

The Role

Excellent opportunity for a well-experienced Operation Manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Phnom Penh

About the Company

Our client is a successful organisation with high market position which will allow your career as an Operation Manager to grow together with the organisation

Description

• Manage daily visa operations, ensuring applications and documents are processed accurately and efficiently
• Lead and support the operations team, monitoring performance, productivity, and service quality
• Ensure excellent customer service, handling escalated inquiries and resolving operational issues
• Oversee data entry, documentation control, and compliance with visa processing requirements
• Drive service enhancements and upselling initiatives while preparing operational reports and performance updates

Requirements

• At least 8 years of experience in customer service industry
• Bachelor’s degree holder and other related qualifications will be advantaged
• Japanese nationals or Cambodian nationals with JLPT N1-level Japanese proficiency are welcome to apply
• Business-level English communication skills are required for all applicants
• Must have strong operations management, customer service, and team leadership skills

Benefits

Attractive Allowances

Career Growth Opportunities 

Career growth opportunities include advancement into Senior Operations Manager, Branch Manager, or Country Operations Manager roles within the visa and travel services industry

​For more information, contact Chu Nandi on Telegram @Chunandi_MW