Customer Service Job Opportunities - Employment Agency

​Customer Service Specialist at One of the Largest Global Freights Forwarding Company in Cambodia Responsible to support customers from sea logistic services Salary is Negotiable The Role The ideal candidate's background for the role comes with experience in supporting customers by providing helpful information, answering questions, and addressing complaints, ensuring a positive and efficient customer experience and handle similar role from freight forwarding business About the company Our client is a one of the world’s leading freight and logistic companies with more than 80 thousand employees working across over a thousand locations in close to hundred countries Description Process and validate customer orders, ensuring smooth entry into the operational execution workflow Enhance customer engagement, satisfaction, retention, and reactivation through close collaboration with the Operational Care Center, regional stakeholders, and destination teams Build and strengthen operational relationships with customer contacts through regular communication, proactive consultations, and periodic visits to ensure a high level of customer satisfaction Assess customer inquiries, provide quotations within the designated pricing framework, and follow up to secure order confirmations Facilitate the onboarding of new customers by ensuring their requirements are accurately recorded and integrated into the system along with their initial orders Coordinate with the Finance team to review and adjust credit limits based on ongoing business developments, implementing necessary measures in case of financial challenges Document, investigate, and resolve customer complaints while conducting root cause analysis to implement corrective actions Prepare, review, and refine customer reports to enhance operational efficiency Ensure alignment with financial targets and strategic objectives across the International Supply Chain Requirements Bachelor’s Degree in any field, though Business Administration field is preferred Minimum 1 – 2 years of working experience in customer supporting function of international freight forwarding company or carrier business Strong software application knowledge MS Office applications (eg. MS Excel, Word, Outlook) Good Communication and Interpersonal skills Customer Service Oriented Positive attitude with the ability to work under pressure Team player Benefits Competitive Incentive + Allowances Career Growth Opportunities This a great opportunity to grow your career with one of the world’s leading freight service and logistic company ​For more information contact Derek Aung on Telegram @Derek9000

​Customer Service Executive (Export) at Global Largest Liner in Cambodia Responsible to manage daily local export customers enquiries and bookings, as well as manage daily documentation related to export shipments and ensuring all export customer accounts requirements. Up to $800 The Role The ideal candidate's background for the role comes with experience in managing export customer accounts and documentation process About the company Our client is a global leader in container shipping, their worldwide teams of industry specific experts mean they can offer the customers round-the-clock personalized service ensuring to deliver fast and reliable transit times. Description Manage daily Local (Export) customers’ enquiries and bookings, as well as manage daily documentation related to export shipment, ensuring all export customer account’s requirements, and documentation sanction policies are being complied with Manage daily Local (Export) customers’ enquiries and bookings Manage daily documentation related to export shipment, ensuring all export customer account’s requirements, shipping instructions and documentation sanction policies are being complied with Manage daily bookings release in accordance with equipment and space availability Coordinate with Sales Department to verify on agreed service contracts to enquire validity of rates before acceptance of bookings Manage freight rate input as per filed contract and agreed conditions Prepare bookings daily reports of the accepted/ released bookings + space allocation reports Handling local invoice issuance to customers Requirements Bachelor’s Degree in any field, though Business Administration field is preferred Preferably 1 to 2 years of relevant experience from shipping or freight forwarding industry, though fresh graduates may be considered Strong software application knowledge MS Office applications (eg. MS Excel, Word, Outlook) Good Communication and Interpersonal skills Customer Service Oriented Positive attitude with the ability to work under pressure Meticulous with an eye for details Team player Benefits Competitive Incentive + Allowances Career Growth Opportunities This a great opportunity to grow your career with Global Leader in Container Shipping Line ​For more information contact Derek Aung on Telegram @Derek9000