Customer Service Job Opportunities - Employment Agency

​Customer Service Executive (Export) at Global Largest Liner in Cambodia Responsible to manage daily local export customers enquiries and bookings, as well as manage daily documentation related to export shipments and ensuring all export customer accounts requirements. Up to $800 The Role The ideal candidate's background for the role comes with experience in managing export customer accounts and documentation process About the company Our client is a global leader in container shipping, their worldwide teams of industry specific experts mean they can offer the customers round-the-clock personalized service ensuring to deliver fast and reliable transit times. Description Manage daily Local (Export) customers’ enquiries and bookings, as well as manage daily documentation related to export shipment, ensuring all export customer account’s requirements, and documentation sanction policies are being complied with Manage daily Local (Export) customers’ enquiries and bookings Manage daily documentation related to export shipment, ensuring all export customer account’s requirements, shipping instructions and documentation sanction policies are being complied with Manage daily bookings release in accordance with equipment and space availability Coordinate with Sales Department to verify on agreed service contracts to enquire validity of rates before acceptance of bookings Manage freight rate input as per filed contract and agreed conditions Prepare bookings daily reports of the accepted/ released bookings + space allocation reports Handling local invoice issuance to customers Requirements Bachelor’s Degree in any field, though Business Administration field is preferred Preferably 1 to 2 years of relevant experience from shipping or freight forwarding industry, though fresh graduates may be considered Strong software application knowledge MS Office applications (eg. MS Excel, Word, Outlook) Good Communication and Interpersonal skills Customer Service Oriented Positive attitude with the ability to work under pressure Meticulous with an eye for details Team player Benefits Competitive Incentive + Allowances Career Growth Opportunities This a great opportunity to grow your career with Global Leader in Container Shipping Line ​For more information contact Derek Aung on Telegram @Derek9000

​4PL Customer Service Manager at a Global End-to-End Supply Chain Solution Provider in Thailand Take full responsibility for customer experience by managing and monitoring the end-to-end shipment process on behalf of the customer supply chain operation department Up to 75,000 THB The Role The ideal candidate's background for the role comes from a few years of experience in a leadership role, have substantial years of operational knowledge and customer service in logistics, and supply chain, preferably 4PL products or 2PL/3PL management position. Experience with setting up or rolling out 4PL or Supply Chain Management applications & systems About the company Our client is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, they are redefining the boundaries of possibility, and continuously setting new standards for efficiency, sustainability, and excellence Description Coordinating relevant stakeholders to perform end-to-end shipment process Resolving issues/queries from relevant stakeholders Responding to customer inquiries Monitor data integrity of systems Responsible for cross-sell/upsell, and customer retention Follow up on outstanding payments Implementation of new customers into the CS and COE; ensure proper SOPs/IOPs are established and managed through any related hyper-care Responsible for cross-sell/upsell, and customer retention Record and report the performance of the designated set of Customers that help provide suitable recommendations on Service delivery wins/Service failures Work with the KAMs/ Commercial team to establish and strengthen customer relationships Carry out Monthly/quarterly formal reviews with the critical customers Develop a strong understanding of the business of Critical customers to ensure customer retention Provide regular updates to the commercial team on cross-sell/ upsell opportunities Act as a prime point of contact with customers, working closely with Key Account Managers and other CS/COE offices to deliver seamless customer experience Ensure effective communication to Regional/Area Management and Commercial team on market/customer updates/issues & service requests Collaboration with internal stakeholders, not restricted to Procurement/Customer Service/Operations/Products teams to identify areas of cost savings/ process optimization/ improvements Allocate resources within the team for an effective workload balance and to optimize resources Set clear objectives and guide sub-teams to achieve targets and performance standards Develop a robust succession plan and ensure people growth within the team Deliver coaching and best practice sharing within the team, closely follow up with employee’s competencies enhancement Lead employee engagement activities within the team Requirements Bachelor’s degree in SCM or similar. At least 6 – 8 years working experience in maritime transportation, including a few years of experience in a leadership role and handling a CS position Have substantial years of operational knowledge and customer service in logistics, and supply chain, preferably 4PL products or 2PL/3PL management position Good knowledge of and experience with 4PL or Supply Chain management operations, from both origin and destination Thai Native with Good Command of English in both spoken and written Strong interpersonal & communication skills Computer literacy Benefits Competitive Incentive + Allowances Career Growth Opportunities This a great opportunity to work with a global leading organization and handle 4PL customers ​For more information contact Derek Aung on Line ID - derekaung992023