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- Salary : Up to 40,000 THB
- Location : Thailand
- Job type : Permanent
- Discipline : Supply Chain, Logistics & Transport
- Reference : DAU60796
Job Description
Senior Operation Executive at SEA Fastest-Growing Tech-Enabled Logistic Company in Thailand
Responsible for overseeing operational execution daily and delivering customer service support for the clients
Up to 40,000 THB
The Role
The ideal candidate's background for the role comes from at least 1 or 2 years of working experience from the logistic service provider and work in a similar role. An individual with an interest and passion for a start-up environment, high enthusiasm for learning, collaborative mindset are key elements of the positions as an addition to the experience
About the company
Our client is one of the fastest-growing Tech-Enabled Logistic Companies providing end-to-end logistics and distribution across the Mekong Region
Description
Solve daily operational problems, addressing and resolving operational issues promptly, whether they arise internally or externally
Monitor and update the Management System (Odoo) to ensure 100% operational and order data accuracy
Maintain the Approved Vendor List (AVL), ensuring all Vendor information is updated and Vendors meet internal compliance standards
Develop and devise Customer SOPs understanding individual requirements, providing optimal operational support to meet their expectations
Deliver Customer Service excellence, ensuring key operational updates are given to Client, responding professionally to any Client issues and ensuring high levels of Client satisfaction through the User experience
Work with the Key Account Manager to handle any operational issues effectively through pro-active communication and problem-solving
Liaise and work across internal departments to ensure smooth daily operations from order fulfillment through to order completion
Communicate with Drivers and Vendors through various communication channels as needed to ensure timely operational updates and progress on orders
Engage with the Product and Tech Team to give feedback and help develop product and management systems
Provide comprehensive operational support to other team members where needed, fostering a collaborative working environment
Work with the HOO to ensure the Operations Department works towards and meets set goals and KPIs
Ensure regulatory compliance and adherence to Transportation Rules and Regulations, Health and Safety, Security, and Environmental Standards
Maintain good reporting records as per Department and Company Policy
Attend meetings, training workshops, and seminars as necessary to develop and enhance skills
Perform other assignments and duties as directed by the Line Manager
Requirements
A bachelor’s degree is preferred but not essential
Minimum 2 years of experience in Operations or Customer Service specifically within the Logistics Sector in Thailand
A good understanding of local transportation, truck types, and the logistics sector as a whole in Thailand
Previous experience with Cross-Border Operations, Customs Clearance, and Freight Forwarding is desirable
Proficient in English, both written and spoken
Open to innovation, collaboration, and challenges typical of a start-up environment
Exposure to TMS and ERPs is advantageous
Additional qualifications in supply chain or logistics are advantageous
Benefits
Business Allowances
Career Growth Opportunities
A smart working environment with a chance to learn about how the tech-enabled logistic start-up runs operations in Thailand and grows along with the business
For more information contact Derek Aung on Line ID - derekaung992023