Salary : Up to 40,000 THB
Location : Thailand
Job type : Permanent
Discipline : Supply Chain, Logistics & Transport
Reference : DAU60796

Job Description

​Senior Operation Executive at SEA Fastest-Growing Tech-Enabled Logistic Company in Thailand

  • Responsible for overseeing operational execution daily and delivering customer service support for the clients

  • Up to 40,000 THB

The Role

The ideal candidate's background for the role comes from at least 1 or 2 years of working experience from the logistic service provider and work in a similar role. An individual with an interest and passion for a start-up environment, high enthusiasm for learning, collaborative mindset are key elements of the positions as an addition to the experience

About the company

Our client is one of the fastest-growing Tech-Enabled Logistic Companies providing end-to-end logistics and distribution across the Mekong Region

Description

  • Solve daily operational problems, addressing and resolving operational issues promptly, whether they arise internally or externally

  • Monitor and update the Management System (Odoo) to ensure 100% operational and order data accuracy

  • Maintain the Approved Vendor List (AVL), ensuring all Vendor information is updated and Vendors meet internal compliance standards

  • Develop and devise Customer SOPs understanding individual requirements, providing optimal operational support to meet their expectations

  • Deliver Customer Service excellence, ensuring key operational updates are given to Client, responding professionally to any Client issues and ensuring high levels of Client satisfaction through the User experience

  • Work with the Key Account Manager to handle any operational issues effectively through pro-active communication and problem-solving

  • Liaise and work across internal departments to ensure smooth daily operations from order fulfillment through to order completion

  • Communicate with Drivers and Vendors through various communication channels as needed to ensure timely operational updates and progress on orders

  • Engage with the Product and Tech Team to give feedback and help develop product and management systems

  • Provide comprehensive operational support to other team members where needed, fostering a collaborative working environment

  • Work with the HOO to ensure the Operations Department works towards and meets set goals and KPIs

  • Ensure regulatory compliance and adherence to Transportation Rules and Regulations, Health and Safety, Security, and Environmental Standards

  • Maintain good reporting records as per Department and Company Policy

  • Attend meetings, training workshops, and seminars as necessary to develop and enhance skills

  • Perform other assignments and duties as directed by the Line Manager

Requirements

  • A bachelor’s degree is preferred but not essential

  • Minimum 2 years of experience in Operations or Customer Service specifically within the Logistics Sector in Thailand

  • A good understanding of local transportation, truck types, and the logistics sector as a whole in Thailand

  • Previous experience with Cross-Border Operations, Customs Clearance, and Freight Forwarding is desirable

  • Proficient in English, both written and spoken

  • Open to innovation, collaboration, and challenges typical of a start-up environment

  • Exposure to TMS and ERPs is advantageous

  • Additional qualifications in supply chain or logistics are advantageous

Benefits

Business Allowances

Career Growth Opportunities

 A smart working environment with a chance to learn about how the tech-enabled logistic start-up runs operations in Thailand and grows along with the business

​For more information contact Derek Aung on Line ID - derekaung992023